Privacy Policy

Overview

Readiness IQ, LLC respects the privacy of every organization and individual using our platform. We collect and process only the data necessary to provide secure, reliable training and compliance tools for SaaS teams. Our goal is transparency. We explain clearly what data we collect, how it is used, and the choices you have.

Information We Collect

We collect limited information needed to deliver and support our services:

  • Account information such as name, email address, and team association
  • Authentication details such as hashed credentials, login timestamps, and MFA status
  • Company information including organization name and plan details
  • Usage data such as training completion, policy acknowledgments, and general engagement metrics
  • Payment data processed securely by third-party billing providers; we do not store full card details
  • Messages or forms you submit through our contact or support channels

How We Use Your Information

Your information is used to operate and improve the Readiness IQ platform, including:

  • Providing, maintaining, and securing our services
  • Authenticating users and managing team accounts
  • Sending operational or support communications
  • Generating training and compliance reports for authorized admins
  • Analyzing anonymized usage trends to improve the product
  • Meeting legal and contractual obligations

We do not use personal information for advertising or behavioral tracking.

Information Sharing

Readiness IQ, LLC does not sell or rent your data. We may share limited information only in these situations:

  • Service providers who perform hosting, email delivery, or payment processing under confidentiality agreements
  • Professional advisors such as legal or accounting support
  • When required by law, regulation, or valid legal process
  • Business transfers such as a merger or acquisition, with advance notice where applicable

All subprocessors are reviewed for security and privacy alignment before use.

Data Security

We apply layered technical and organizational safeguards to protect personal data:

  • All connections encrypted with modern TLS standards
  • Data stored in encrypted databases and object storage
  • Strict access controls and role-based permissions
  • Regular backups and restoration testing
  • Periodic access reviews and staff confidentiality requirements

For additional technical information, see our Security & Trust page.

Data Retention

We retain data only for as long as necessary to provide our services or comply with legal obligations. When an account is closed, associated personal data is securely deleted or anonymized within standard retention periods.

Your Rights

Depending on your location, you may have rights to:

  • Access the personal data we hold about you
  • Request correction or deletion of inaccurate data
  • Object to or restrict certain types of processing
  • Request a copy or transfer of your data

Requests can be submitted through our contact page. We verify identity before processing and respond in line with applicable privacy laws.

International Data Transfers

Data may be processed or stored in regions where our cloud infrastructure operates. All processing follows applicable data protection standards, and we rely on appropriate safeguards for international transfers when required.

Updates to This Policy

We may update this Privacy Policy to reflect improvements or legal requirements. When changes are material, we will post the updated version on this page and revise the effective date.

Last updated: November 1, 2025